We aim to reply within 2 business days.
Elch Information Technology FZ-LLC
Dubai, United Arab Emirates
General enquiries: support@elch.live
| Topic | Where to write |
|---|---|
| Support — a production elch could not read, an unexpected finding, a defect | support@elch.live |
| Billing — subscriptions, invoices, refunds, cancellation | billing@elch.live |
| Privacy — access, correction, or deletion of your personal data | privacy@elch.live |
| Security — a suspected vulnerability | security@elch.live |
Never email us production files, native documents, images, or load files containing real matter data.
elch is built so that your evidence never leaves your browser, and we do not want to receive it. Email is not a suitable channel for confidential or privileged material.
If you are reporting a problem with a specific production, send the exported preflight JSON or the exception CSV instead, or describe the structure of the file that failed. If a fault can only be reproduced with real data, tell us and we will suggest a way to share a redacted or synthetic sample.
Email security@elch.live with enough detail to reproduce the issue. Please give us a reasonable opportunity to fix it before disclosing it publicly. We will acknowledge your report and keep you informed.
Payments are processed by Paddle.com Market Ltd as merchant of record. Charges on your statement will show Paddle's descriptor. For payment disputes you can contact us first, or reach Paddle directly at paddle.net.